GENERAL PURPOSE: Performs professional and administrative programming and database management work involving the implementation and maintenance of all dispatch District computerized systems. Works under the general guidance and direction of the IT Manager.
Example of Duties:
ESSENTIAL FUNCTIONS: Performs all database management responsibilities for Computer Aided Dispatch (CAD) system, 24-hour recording system, 9-1-1 interface, computerized emergency telephone system(s), and all other dispatch District related programs. Maintains accurate and current geo base/addressing files, CAD units and recommendations, resource files, and other related data, to ensure proper assignment and routing of dispatch calls. Maintains 911 telephone system database to ensure accuracy and up-to-date information. Coordinates and ensures current geographical information interfaces to keep CAD and 911 systems current and effective. Develops and produces statistical data reports through District information systems, and provides reports as required by the Director. Coordinates and works with IT Manager in assuring the integrity and safety of data and hardware of District systems, maintaining effective back up procedures, performing technical duties related to setting up, monitoring and repairing PC’s, printers, monitors, keyboards and other hardware, peripherals and software. Provides CAD-related assistance to user agencies. Evaluates and recommends improvements for software programs and enhancements to District computerized programs. Installs software upgrades and trouble shoots software problems. Assists in the development of technical policies and procedures. Participates in District inventory of computerized systems. Studies and develops proficiency with new software and provides training to end users. Manages computer programs to minimize operating expenses. Serves on committees affecting the delivery of computerized communications services, Works with outside agencies and vendors to ensure the integrity and efficiency of CAD and 911 Services. Performs other related duties as required.
Education and Experience:
REQUIRED EDUCATION, TRAINING & EXPERIENCE: A. Education: At least 2 years of undergraduate studies in computer science or other closely related field, with extensive course work in computer applications. Preference will be given to applicants with a Bachelor’s Degree or higher. AND B. Experience: Three (3) years of full-time public safety dispatch experience. OR C. An equivalent combination of education and experience.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES: A. Knowledge: Thorough knowledge of electronic computer programming and analysis. Thorough knowledge of concepts of systems technology. Thorough knowledge of analysis and design techniques and quantitative methods. Thorough knowledge of data processing equipment. Thorough knowledge of public relations techniques. Thorough knowledge of technical report writing. Thorough knowledge of the compilation and analysis of statistical, fiscal and related data. Thorough knowledge of Crystal Reports, Microsoft Office,, Windows Operating Systems, Station Alerting System, and HTML programs. Thorough knowledge of on-line (teleprocessing) programming methodology. B. Skills: Skills in connecting and maintaining data processing equipment. C. Abilities: Ability to apply general principles to specific conditions effectively. Ability to
communicate effectively verbally and in writing. Ability to research, evaluate system needs, and design procedures to fulfill requirements. Ability to establish and maintain
effective working relationships with employees, user’s agencies, supervisors, and the general public.
CRIMINAL HISTORY: Must not have been convicted of a crime the severity of which would disqualify the applicant from accessing state and federal public safety databases.
HOUR REQUIREMENTS: Position generally requires a Monday through Friday, daytime hour commitment, with most holidays off. Position does require some flexibility and adaptation to irregular schedules, including evenings, weekends and holidays; adjustment of shifts, overtime, breaks, etc., may be required on short notice. Requires flexibility in providing on-call status involving weekends and various hours.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee is also required to walk, climb or balance; stoop, kneel, crouch or crawl; and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level of the work environment is usually quiet.